Due to FCC rulings and regulations, all customers who are using Summit Voice service as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their phone numbers.

Enhanced 911, the portion of our 911 service which delivers physical address information to your local Public Service Answering Point (“PSAP”) is not guaranteed. It is possible that your physical address information may not be passed to the PSAP dispatcher. On
occasions such as this you will be required to give the dispatcher the location of your emergency in order to receive emergency service assistance.

Enhanced 911 service is not available to every location within the United States at this time. For locations e911 is not currently available; you will be required to announce the location of your emergency to the PSAP dispatcher.

Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will complete. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable. Summit Voice will do everything within their power to prevent service outages within its network.

In order for e911 address information to be passed to your local PSAP dispatcher, you must provide Summit Voice correct location details to pass to the PSAP. Failure to provide these location details will result in a non-refundable $85 surcharge per 911 call.

By using Summit Voice’s Enhanced 911 service, Customer agrees that Summit Voice, it’s contractors, executives, members, customers, agents, employees, carriers, 911 providers, and any anyone else associated with Summit Voice is not held liable for emergency calls failing, even if it is determined that it is the fault of Summit Voice or it’s associates. Customer further agrees that they will notify their Customers, contractors, agents, employees, associates, shareholders, partners, and anyone who may use the Summit Voice 911 service of our limitations and make Customers agree to not hold Summit Voice or Customer liable.

Customer will be charged a regulatory recovery fee of $1.49 per month for each DID submitted to the e911 database. This fee is nonrefundable. Failure to provide location details in order to enable e911 service will result in a non-refundable $85 surcharge per 911 call.

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