All the call management features you need: hold, mute, redial, speed dial, extension dial, transfer, Do-Not-Disturb, call waiting, 3-way calling, and call forwarding.
Allow callers to be automatically transferred to an extension using a simple menu system (“for sales, press 1, for service, press 2, etc.).
efficiently handle calls amongst a team or department. You can set a group ring strategy for your group so calls can be managed across the whole team and your calls will never reach a voice mailbox again.
Music on hold
customize your callers’ on-hold experience with music.
allow multiple parties to join a phone call
Create a company directory for callers to reach employees by spelling their names via touch tones.
Call Park makes it easy for you to park a call on your phone system for you or a coworker to pick up on another phone
Voicemail to email ensures that you never miss an important message again. All of your messages are automatically sent as an attachment to the email inbox of your choosing.
Have one phone number simultaneously ring your desk phone and your cellphone or any other phone you’d like.
Route calls to different locations based on the time of day when a call is made. For example, during business hours, calls can route to an office, and after hours, calls can go directly to a voicemail.
View caller’s information and set CallerID for outgoing calls.
HD Audio support
Support for HD audio resulting in call quality which is noticeably superior to conventional phone calls
E911 emergency calling is available to Summit Voice users